Emails deliver-ability

Why your email might be going to spam

  • You’ve attached restricted media. See Google’s guide on attachments for file types Gmail blocks or flags.
  • You don’t have permission to email the recipient. Under GDPR, sending unsolicited marketing email without consent is a compliance risk as well as a spam trigger — see Spamhaus’s overview of GDPR and spam.
  • Your sender information isn’t accurate. The “From” name and address should clearly and honestly identify who’s sending the email.
  • You’re missing a physical postal address. Most anti-spam laws (GDPR, CAN-SPAM, PECR) require a real postal address in marketing emails.
  • You’re using spam-trigger words. Phrases common in scam or hard-sell copy get flagged more readily — see ActiveCampaign’s list of spam words to avoid.
  • Your subject line doesn’t match your content, or reads like clickbait.
  • You’re sending a large image with little accompanying text. Image-heavy, text-light emails are a classic spam pattern — keep a healthy text-to-image ratio.
  • There’s no unsubscribe option. As of February 2024, Gmail requires a clearly visible unsubscribe link in the body of any marketing email, and for bulk senders (5,000+ emails/day to Gmail addresses), a one-click unsubscribe header as well. Unsubscribe requests must be honoured within two days.
  • You’re sending to addresses that don’t exist. Bounces to invalid addresses damage your sender reputation quickly — clean your list regularly.
  • Your grammar is poor. Genuine businesses proofread; a lot of spam doesn’t.